How does Pedal the Metal prevent fraud?

How does Pedal the Metal prevent fraud?

Every fraudulent order steals from you as well as from us. Therefore, we're constantly refining and improving our fraud prevention methods.

Pedal the Metal verifies that the billing address, phone number, and email provided with an order matches the information the bank has associated with the form of payment. 
Our order analysts will contact the customer when we can't verify the billing information. If we can't reach the customer or the customer is unable to verify the billing details, their order will be immediately canceled and refunded.
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    • What is Pedal the Metal?

      Pedal the Metal is an online bicycle accessory shop and operated by Expight Retail, founded in 2008. We are a community of road bikers, mountain bikers, BMXers, bicycle commuters, unicyclists, and e-cyclists. We want to help everyone reach their ...
    • Where is Pedal the Metal located?

      Pedal the Metal is headquartered in Bozeman Montana, surrounded by some of the world's best cycling and mountain biking!
    • Is Pedal the Metal an authorized dealer?

      Pedal the Metal sources products directly from the manufacturer, in which case we are an authorized retailer for that manufacturer, or from an authorized wholesaler, in which case we are authorized by that wholesaler to sell and promote their ...
    • How can I contact Pedal the Metal

      Have a question about your Pedal the Metal order or a question about cycling gear? You can contact us by email on pedalthemetal.com any time. We try our best to respond within 24 hours. You can also reach out to us on social media!
    • Does Pedal the Metal have a retail store?

      Pedal the Metal does not have a physical retail store at this time.